Shipping and Delivery Policy

3.1 Order Processing

At QUINS, we aim to process orders promptly.

Orders are generally processed within 1–3 business days after confirmation, subject to stock availability, payment verification, and any necessary COD confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3.2 Estimated Delivery Time

Our indicative delivery timelines are:

  • Order processing: 1–3 business days.

  • Standard shipping: Approximately 3–7 business days after dispatch.

  • Remote locations: Delivery may take longer depending on courier coverage.

These are estimates, not guaranteed delivery dates. Actual timelines may vary by PIN code, courier service, weather, and operational conditions.

3.3 Shipping Charges

Shipping charges, if any, will be displayed at checkout before the order is placed.

Any free-shipping offer will apply only according to the conditions displayed in the relevant promotion.

3.4 Order Tracking

Where tracking is available, we will share the tracking link or tracking number through the contact details provided at checkout.

Please allow time for the courier tracking system to update after dispatch.

3.5 Incorrect Address or Unsuccessful Delivery

Customers must provide a complete and accurate address, PIN code, and active contact number.

If delivery fails because of incorrect details, repeated unsuccessful delivery attempts, or the customer being unavailable, the courier may return the parcel to us.

Where necessary, our team may contact you to arrange a re-delivery, subject to courier availability and any applicable disclosed charges.

3.6 Delayed, Lost, or Damaged Shipments

If your order is delayed beyond the expected delivery period, please contact us with your order ID.

If your parcel arrives visibly damaged, retain the packaging and take photographs where possible. Notify us promptly so we can investigate with the courier and arrange an appropriate resolution.

We will address confirmed shipping issues in accordance with our policies and applicable law.

3.7 Cash on Delivery

COD orders may require confirmation by phone, SMS, or another available verification method.

Please accept delivery only if you are willing to pay the displayed COD amount. Repeated refusals or deliberate misuse of COD services may result in restrictions on future COD orders, subject to applicable law.